TERMS OF USE

Made of Horn appreciates your interest in our website. Protecting the privacy of our customers is very important to us. In the following Made of Horn will inform you in detail about how your data is dealt with. We would like to expressly point out that of course Made of Horn always observes and complies with all laws and regulations. The following privacy policy applies to all of the information you provide on this website, as well as to our products, services and features.

Changes


This privacy policy may be revised in the course of time, if new features are added, or if proposals from our customers are implemented. We reserve the right to change this privacy policy at any time, and to place the revised version on our website. You,as a registered customer, should check this page regurarly for changes. It will be assumed that you have agreed to all changes in the privacy policy if you continue to purchase our products after this period.

Intellectual rights


® Alex Nikolo LTD All rights reserved.
All copyright and other intellectual property rights in all text, images, product descriptions, labels and other materials on this website are the property of the Made of Horn.
Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual private non commercial use only and may not be recopied and shared with a third party. The permission to copy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic or any other form.

Consequences


If Made of Horn becomes aware that you have violated any of the terms and conditions contained in this legal statement, the company may immediately take corrective action. Such measures include preventing the user from using the services offered by Made of Horn and immediately removing without notice any information, data, and content put on the website by the user. If Made of Horn has been injured by your violation, the company may, in its sole discretion, seek to recover damages.

Downtime


There may be times when the website is unavailable.This may occur when we are upgrading the site to improve customer service or product offerings, or could be unscheduled and due to issues beyond our control. Made of Hornwill endeavour to minimise the inconvenience of downtime to the best of our ability. Made of Horn will not be held liable for the consequences of any down-time.

Private Data

We do not collect credit card information on our server!


Made of Horn will only collect your personal data if you voluntarily share it with us, for example via our website, by email, or by telephone. In order to purchase our products you need to enter your last name, first name, address, telephone number, and email address. To make payments, you must also specify your paypal e-mail or credit card information.

Credit card data is not collected on our servers. They are directly transfered to the secure stations at PAYMILL and PAYPAL.

Data Security


Made of Horn applies high standards for data security in the management of customer information. We utilize computer protection mechanisms (firewalls, antiscam).
For your own security, we recommend using the latest version of your browser and an up-to-date virus scanner. We protect our server and your data with the latest security software and firewalls, which should prevent any unauthorized access attempt from the outset.The security of your account also depends on how well you protect your password. Do not share your password with anyone.

Accessing and Changing your Personal Information


You can check the personal data you have provided at any time, and may change this data for your Made of Horn account by clicking Edit in the My Account menu. You may also close your account via email to support(at)madeofhorn.com

Cookies


Made of Horn uses tracking technology (cookies), which help make the websites more user-friendly, efficient, and secure. Cookies are small text files that are stored on your PC and used by your browser. Most of the cookies Made of Horn uses are session cookies, which are deleted automatically at the end of your visit. Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing the company’s websites in any way. Your browser can be configured so that cookies can be accepted with your permission or completely blocked.
You can prevent the installation of cookies by adjusting your Internet application (browser). To do this, you must turn off the storage of cookies in your Internet browser. For more information, please consult your Internet browser’s user instructions.

Contact for Privacy Policy


If you have questions regarding the collection, processing or use of your personal data, the correction, blocking or deletion of data, as well as the revocation of granted consent, please contact: support@madeofhorn.com
We will gladly answer any questions regarding our privacy policy.


In madeofhorn.com we care for our customer’s happiness and satisfaction. We know that it is important for you to feel safe and secure while purchasing our products. Problems are very unlikely to occur, because Alex Nikolo insists that every one of his special handmade jewellery is perfectly made and delivered to its owner. So we insure you that if there is anything wrong with your order, we will take care of it. When you purchase from our website, we offer you 15 days warranty & refund option unless otherwise specified. Please save the original packaging, purchase or delivery receipt as a proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
Now, let’s look why you may need to use your warranty.

What does the warranty cover?


The warranty covers mistakes with the delivery such as getting another product, which you did not order, or if it has any damages caused during manufacturing or shipping. If you notice any of those or other problems, please notify us as soon as possible here .
Your e-mail should contain details or picture with your problem, so we can be fully helpful. It is your responsibility to ship back you product in the original box. We will cover the shipping fee, repair or replace your product. If you prefer money refund, we will give you 100% payback. However, if you wish money refund, you need to cover the shipping to Bulgaria.

What does the warranty NOT cover?


Beautiful and delicate jewellery like ours should be treated properly. This warranty does not cover damage to jewellery caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice


If you are not completely satisfied with your online store purchase you can return and cancel your purchase within 15 days from your invoice date. You first need to contact us via our contact form . Send us information about the purchased product such as name and other additional details for the other item if you want to exchange it. It is important to wait for a response from our team. It is your responsibility to ship your product in the original box.
We will cover the shipping fee.


You have two options when returning a product:


If you wish to exchange your jewellery with something else from our catalgue, please issue a RETURN COUPON. It will be the same amount of money that you paid for the one that you are returning.You will be able to use your coupon for more than one product and not at once. If you wish for a product with a higher price than your coupon, you can still use it and pay the rest. You can acsess your coupon in my account field. There you will be able to track how much money you have left.


The other option is to receive money refund. We gurantee 100% money back refund, you only cover the shipping fee to Bulgaria.
The money-back and exchange guarantees are contingent upon the products being returned 100% complete and in like-new condition. All products must be packed in the original, unmarked packaging including any accessories. We will not accept the return, or give back money refunds, if we discover problems associated with: missing parts, lack of proof of purchase, non-original packaging, abuse, misuse of the product or user negligence.


In madeofhorn.com, purchasing and paying is fast, easy and 100% secure. We offer free shipping to your address. When you choose an item, you just have to click on add to cart button. When you are ready to pay, you click on cart. There you can see all products in your cart. Then, you click on proceed to checkout button. You just have to fill in your shipping address details.

LIABILITY


Made of Horn, Alex Nikolo OOD, and any other parties involved in the creation, production, or delivery of this website on the company’s behalf, shall not be held liable or responsible in any way for: any direct, indirect, incidental, consequential damages; costs; losses; or liabilities that may occur as a result of: your use and/or inability to use the Made of Horn website; access to the Made of Horn website; changes in the contents of this website or from any other website accessed through a link from this website.
Made of Horn, and any other parties involved in the creation, production, or delivery of this website, shall have no responsibility to: maintain the material and services made available on this website or to supply any corrections or updates. Any material on this website is subject to change without notice.

CARE ADVICE



 

All Alex Nikolo jewellery are handcrafted, therefore, very delicate. To ensure that your product remains in the best possible condition, please observe the advices below.  We insure you, that if you follow our simple advices, you will not have problems with our jewellery and they will remain just as beautiful as they were when you first got them.
 
Store your jewelry in the original packaging or a soft pouch to avoid scratches.
Polish your jewelry frequently with a soft cloth and paraffin wax to maintain its original, lustrous finish.
Remove jewelry before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the polish.
Put on jewelry last when dressing and take off first when undressing.
Avoid contact with water.
Avoid to put your jewellery under direct light of sun for long time.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the surface.